Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. Welcome to Creaytion!
Creaytion is an online gift store specializing in high-quality print-on-demand products, including T-shirts, hoodies, mugs, tumblers, message cards, sweatshirts, and more. We offer unique and personalized designs for every occasion.

2. How does print-on-demand work?
Print-on-demand means each product is made to order. When you place an order, our production partners print and ship the item directly to you, ensuring fresh, high-quality prints every time.

3. How long does shipping take?
Shipping times vary depending on the product and location. Typically, orders are processed within 2-5 business days, and shipping can take an additional 5-10 business days. You will receive tracking details once your order has been shipped.

4. Do you offer international shipping?
Yes, we offer international shipping! Delivery times and costs may vary depending on the destination.

5. What is your return and exchange policy?
As our products are made to order, we do not accept returns or exchanges unless the item arrives damaged or defective. If you receive a faulty product, please contact us within 7 days of receiving your order with photos of the issue.

6. Can I customize my order?
Yes! Many of our products can be personalized with names, messages, or unique designs. If customization options are available, you will see them on the product page.

7. How do I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

8. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods at checkout.

9. Do you offer discounts or promotions?
Yes! We frequently run special promotions and discounts. Sign up for our email list to stay updated on exclusive deals.

10. How can I contact customer support?
For any inquiries, feel free to email us at contact@creaytion.com, and we will respond as soon as possible.

Have more questions? Reach out to us—we’re happy to help!