Exchange and Refunds
Exchange & Refund Policy
At Creaytion, we want you to love your purchase! If you’re not completely satisfied, we offer easy exchanges and refunds under the conditions outlined below.
1. Eligibility for Exchanges & Refunds
- You can request an exchange or refund within 30 days of receiving your order.
- Items must be unused, unwashed, and in their original condition with tags (if applicable).
- Custom or personalized items are non-refundable, unless they arrive damaged or defective.
2. How to Request an Exchange or Refund
- Email us at contact@creaytion.com with your order number and a brief explanation of your request.
- If applicable, include clear photos of the item showing any defects or issues.
- Our team will review your request and provide further instructions.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service for returns.
4. Refund Process
- Once we receive and inspect your returned item, we’ll issue a refund to your original payment method within 5-7 business days.
- Shipping fees are non-refundable.
5. Exchanges
- If you need a different size or design, we can exchange your item for an alternative option of equal value.
- Exchanges are subject to product availability.
6. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery, and we’ll make it right at no cost to you.
For any questions or assistance, reach out to us at contact@creaytion.com. We’re happy to help!